Vultures

I get my hosting package and emails from 123-reg. I have done for years. All in all, they're pretty good for what I need. They're easy to work out, their customer services reps are good at what they do and I've not had any major issues with them.

Don't get me wrong i've been without emails a few times over the years but I was kept up to date with the problem via social media and all was well. No one died.

Earlier this month, my emails were wiped out for quite a while during the busiest couple of days of the year. It was The Business Show at London ExCel and I'm a little disgruntled. I couldn't access 123-regs site to ask what was going on so i sent them a tweet. Within minutes, I had a response. They knew there was a problem and I was assured they were on the case. 20 minutes later, I had my emails back.

As far as I was concerned the job was done, I was happy. After all, show me a perfect person or business and i'll show you a liar. None of us are perfect and we need to forgive little mistakes in life and business.

So whilst all this is going on, the vultures have started circling. Other "competitors" wanting my business. To take me away from my current supplier because of a hiccup. I wasn't impressed. I worked in the recruitment industry for YEARS so I know cut throat sales but I hate it. It will not work on me. If you or your staff are selling this way you should be ashamed of yourself.

Sales is a long game, just like networking, and business in general. By sending people "We can offer you a better service" tweets without - 1) Whats going on, and 2) What service I already have you're only going to get one response from me. A shaming live on twitter. If you're lucky i'll throw in a few tips and send you to a networking event.

Just don't be a sales vulture. There is no need for it and you'll just look like a mug. (<Proper East London term for you there)



Much Love
Miss Make It Happen
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